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Building vs Buying Admin Software: Alpha Warranty Discusses Their Decision

Join us as Mark, Greg, Jeff, and McKay break down the differences between building vs buying an admin system as well as what led Alpha Warranty to decide to buy.

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DURATION: 60 min

PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki

GUEST HOSTS: Jeff Robinson – Alpha Warranty and McKay Wilcox – Alpha Warranty

DATE: July 27, 2023

What We Cover

Why switching systems was crucial to their growth
Obstacles they identified with building
Factors that played a part in their decision
How buying has helped achieve their goals
Converting their legacy data – PCMI’s conversion toolkit

Optimizing DOWC Programs

Join us as we dive into the world of DOWC with Greg and Bryan to discuss administration best practices and the technology necessary to streamline these programs.

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DURATION: 70 min

PCMI HOSTS: Mark Nagelvoort and Prudhvi Gandamalla

GUEST HOSTS: Bryan Dobson – GPW and Greg Petrowski – GPW

DATE: March 30, 2023

What We Cover

Advantages of DOWC
How to quickly launch these programs
The flexibility to meet market needs
Exploring how PCMI now supports all participation types including DOWC

Designing, Selling and Marketing F&I Products & Services for Electric Vehicles

Join us as we dive into the world of electric vehicles with Josh and James to identify best practices for positioning and promoting F&I products and services.

DURATION: 48 min

PCMI HOST: Mark Nagelvoort

GUEST HOSTS: Josh Bass – JM&A and James Davies – J.D. Power

DATE: September 22, 2022

What We Cover

Calculating the risks of providing EV coverage
Designing new products based on changes in technology
Exploring unique offerings to cater to this strategic market
Positioning EV for sales and marketing

The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?

Mark, Greg, and Doug discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow.

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DURATION: 75 min

PCMI HOST: Mark Nagelvoort

GUESTS: Greg Myers – Beecher Carlson and Doug Bell – Extended Warranty and Service Contract Consulting

DATE: December 9, 2021

What We Cover

How to know when it’s time to replace your admin system
Competing in today’s Assurance Products marketplace
The non-negotiables of a good admin system
Tips for making a smooth business transformation

Coming Out of COVID – Achieving Long-Term Business Resilience

Mark discusses with guests Jerry and Dan how 2020 tested their resiliency and propelled their growth.

DURATION: 44 min

PCMI HOST: Mark Nagelvoort

GUESTS: Jerry Munselle – Torque Group and Dan Brancaccio – PermaSafe

DATE: June 24, 2021

What We Cover

Lessons learned from 2020
How it affected their business
The keys to their success – ability to scale
Their plans for continued 2021 success and beyond

New Notification Center Module

Learn about the benefits of enabling flexible communication through our newest module – The Notification Center and see how our integration with BerkOne enhances its capabilities.

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DURATION: 37 min

PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki

GUEST: Steve Hendrick – BerkOne

DATE: Nov 19, 2020

What We Cover

Benefits of flexible communication with agents, dealers, sales managers, and customers
Email, text, and letter functionality with automatic mail merge
Set notification triggers based on the receiver’s needs and preferences
Scalability, volume, and services

Automating Dealership Payments

See how PCMI simplifies and automates payments between dealers and administrators via our integration with Infintech.

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DURATION: 35 min

PCMI HOSTS: Mark Nagelvoort and Randy Price

GUEST: Matt Valego – Infintech

DATE: Oct 22, 2020

What We Cover

Enhanced payment processes
Online status updates
Secure transaction monitoring
Infintech integration onboarding process
System demo – signing up and processing ACH transactions

Automating GAP Claims

Guest speaker Lori Arce joins us to share JM&A Group’s experience implementing our new GAP Claim Consumer and Lender Portal. Learn about this powerful add-on as we run through its exciting features.

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DURATION: 25 min

HOSTS: Mark Nagelvoort, Greg Kasprzycki, and Corinne Eckert

GUEST: Lori Arce – JM&A Group

DATE: Sept 24, 2020

What We Cover

Consumer self-registration
24/7 claim initiation
Mobile document upload
Automatic claim status updates
JM&A’s legacy process
Goals JM&A had for the portal
Main benefits and customer feedback

PCRS Quick Launch

Mark explains how our Quick Launch process allows customers to get products up and running on PCRS in a matter of days. Guest Matt Fehr recounts AvantaGuard’s experience switching from a homegrown system to PCRS.

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DURATION: 46 min

PCMI HOST: Mark Nagelvoort

GUEST: Matt Fehr – AvantaGuard

DATE: June 22, 2020

What We Cover

Quick launch process vs. standard implementation process
AvantaGuard’s implementation approach
PCRS vs. a homegrown system
Dealer feedback and agent perspective
AvantaGuard’s biggest challenges
Growing with PCRS
Ability to pivot with PCRS

Reaching New Markets with PaaS

Mark and Greg go through the extendable capabilities of our PCRS PaaS software as guest host Ben Draper of Sym-Tech shares how this cloud-based solution worked for them.

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DURATION: 47 min

PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki

GUEST: Ben Draper – Sym-Tech

DATE: May 28, 2020

What We Cover

PCMI’s PaaS journey
Adding products from other apps
Building subscription-based products
Why Sym-Tech utilizes PaaS

Reinsurance

Learn how PCRS streamlines the process of producing reinsurance cession statements, with guest host Greg Petrowski of GPWA.

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DURATION: 1 hr 11 min

PCMI HOSTS: Mark Nagelvoort and Prudhvi Gandamalla

GUEST: Greg Petrowski – GPWA

DATE: May 7, 2020

What We Cover

Quota share
Online drill down and frequency
Audit trail
Reinsurance buyout programs
Forecasted unearned premium reserve
Cession statements
Trust requirements / LOC
Warehousing reinsurance data prior to company formation
Stop-loss/CLIP programs
Integration with your current administration system

Increasing Sales

Greg and Sean discuss how PCRS enables clients to grow their business through its configurable structure, quick launch, and APIs.

DURATION: 30 min

PCMI HOSTS: Greg Kasprzycki and Sean Mangan

DATE: Apr 30, 2020

What We Cover

Competitive advantages of SaaS vs. PaaS
PCRS FAQs
Utilizing PCRS to empower your business
Demo: real-time sales visibility

Claims Automation

Greg demonstrates how PCRS gives you the ability to automate your claim’s process – saving you and your business hours of wait time.

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DURATION: 46 min

PCMI HOST: Greg Kasprzycki

DATE: Apr 23, 2020

What We Cover

Claims automation
The VSC process before and after PCRS
Profile customization options
SaaS vs. PaaS

Consumer Warranty Administration

Mark breaks down the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI.

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DURATION: 52 min

PCMI HOST: Mark Nagelvoort

GUEST: Rob Christian – OnPoint

DATE: Nov 5, 2020

What We Cover

PaaS and integration support
Administration functionality
Quickly launching new programs
OEM warranty administration
Service administration technology
Supporting multiple countries
Logistics and service fulfillment
Why OnPoint chose PCMI

Compliance and Customer Experience: Achieving The Right Balance

Watch as Mark moderates a VS Warranty Lifecycle Roundtable where he discusses compliance vs. the customer experience in regards to administration software and how to achieve a good balance for your company and customers.

DURATION: 12 min

SPEAKERS: Mark Nagelvoort - PCMI, Aaron Brogdon - Frost Brown Todd, Ellis W. Wilder - Frost Brown Todd

CONFERENCE: Vehicle Service & Warranty Lifecycle Roundtable, 2021

DATE: October 14, 2021

The Good, Bad & Ugly: Outsourcing versus Insourcing the Extended Warranty Process and Claims Management

Watch as Mark moderates a VS Warranty Lifecycle Roundtable where he discusses the difference between insourcing, outsourcing, a hybrid approach, and which is best for each individual company along with a Q&A session.

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DURATION: 40 min

SPEAKERS: Mark Nagelvoort - PCMI, Andy Peterson - Polaris, Doug Bell - Principal, Gregory Myers - Beecher Carlson

CONFERENCE: Vehicle Service & Warranty Lifecycle Roundtable, 2021

DATE: October 14, 2021