Your Future-Ready Technology Partner
Coming Soon to PCRS: Claims AI!
An AI powered claims management solution
PCRS offers the most comprehensive claims management solution in the industry, and it just got more advanced. Introducing Claims AI; a data-driven solution that maximizes automation and enhances the customer experience.
Our Claims AI Engine can provide:
1. Automated claims processing:
A coverage assessment tool utilizing picture and video inspection that quickly evaluates warranty claims and determines validity and coverage with computer AI picture and object detection features.
2. Customer support:
AI-powered chatbots can assist customers, dealers, and agents inquiring about coverage, status, and general questions regarding warranties and providing a quick solution to common problems.
3. Fraud detection:
AI can be used to analyze extended warranty claims data and detect fraudulent claims by analyzing historical data and detecting patterns in claim submissions. This is done with our proprietary Claims Handling Intelligent Processing (CHIP) which works to continually analyze all similar claims within PCRS and compares that analysis to the current claim being adjusted.
4. Performance reporting:
Utilizes Natural Language Processing (NLP) to facilitate dynamic claims reporting.
Benefits
Increase speed of service
Improve customer support
Decrease costs
Prevent fraud
Technology Designed to Perform
See how PCRS empowers Agents and TPAs
Our administration software is meant to cater to the specific needs of industry professionals, especially Agents and TPAs. Discover how PCRS can maximize your business, increase revenue, and improve customer and dealer relations.
Technology Designed to Perform
See how PCRS empowers Agents and TPAs
Our administration software is meant to cater to the specific needs of industry professionals, especially Agents and TPAs. Discover how PCRS can maximize your business, increase revenue, and improve customer and dealer relations.
Agent Portal
Agents can view analytics for sales, commissions, and claims in real-time within a single dashboard. Receive same-day commission statements from Contracts Paid, view contract details, and see payments & balances within a single module.
Dealer Participation
Offering DOWC, Reinsurance, Retro, and Cash Advance, dealers are provided a one stop solution to participate in one or more programs simultaneously with access to timely financial reporting.
DOWC
Dealerships can create their own warranty products and coverage through establishing a separate warranty company
Reinsurance
One party transfers a portion of its risk to another party or entity within a financial arrangement
Retro
Retrospective adjustments allow TPAs to share the benefit of favorable loss ratio with participating dealerships
Cash Advance
Dealerships are provided upfront funds to cover the cost of marketing and ad campaigns, facility improvements, or other business expenses
Claims Portal
Expedite the claims process by allowing Service Drive or consumers to self-start a claim. Complete automation and detailed reporting allow users to experience a quicker ROI.
Notification Center
Optimize communication between agents, dealers, sales managers, and customers with trigger-based emails, text notifications, and letters that can be customized based on receiver’s preferences.
Dealership Payment Integration
Route every payment transaction to its optimal level by completely automating processes with the PCRS + Infintech integration.
- ACH, Credit, or Debit accepted
- Simplified transactions and reduced fees
- Real-time data simplifies the month end process
- 24/7 credit card batch and processing support