Transform
Streamline
Elevate
Maximize
Upgrade
Your Claims Operations
Challenge
Solution
ResultsJM&A's outdated claims legacy system caused frustration with manual processes, disjointed systems, limited visibility, and slow traditional communication. These inefficiencies hindered productivity, impeded customer satisfaction, and posed a threat to JM&A's competitiveness in the market.
Transitioning to PCRS marked a pivotal point for JM&A as they gained a modern, cloud-based solution that allowed them to prioritize data. This secure electronic communication channel streamlined claims processing, enhanced transparency, and provided 24/7 self-service portals for customers and lenders.
Customers and lenders now initiate 96% of claims, showcasing JM&A's successful modernization. Customers praised JM&A's convenience, seamless processes, immediate feedback, and personalized communication, enhancing satisfaction and loyalty. Strengthened lender partnerships drove growth. This saved significant time, resources, and costs, solidifying JM&A's competitive edge and dedication to customer-centric solutions.
Challenge
JM&A’s outdated claims legacy system caused frustration with manual processes, disjointed systems, limited visibility, and slow traditional communication. These inefficiencies hindered productivity, impeded customer satisfaction, and posed a threat to JM&A’s competitiveness in the market.
Solution
Transitioning to PCRS marked a pivotal point for JM&A as they gained a modern, cloud-based solution that allowed them to prioritize data. This secure electronic communication channel streamlined claims processing, enhanced transparency, and provided 24/7 self-service portals for customers and lenders.
Results
Customers and lenders now initiate 96% of claims, showcasing JM&A’s successful modernization. Customers praised JM&A’s convenience, seamless processes, immediate feedback, and personalized communication, enhancing satisfaction and loyalty. Strengthened lender partnerships drove growth. This saved significant time, resources, and costs, solidifying JM&A’s competitive edge and dedication to customer-centric solutions.
Customer Portal
Empower Your Customers, Elevate Your Brand
Discover the power of our vehicle management portal. This intuitive tool redefines how policy holders engage with their F&I products, creating a seamless experience and strengthening brand loyalty like never before.
Enhances brand loyalty
Streamlines multi-vehicle management
Removes dependency on customer service representatives
Gain insights of product consumption per household
Lender Portal for GAP
Digitalize and Accelerate Your Claims Process
Bid farewell to conventional phone, email, and fax communication. Give your lenders 24/7 access to initiate claims, accelerating your claims processes and enhancing data accuracy.
Eliminates the need for phone, email, and fax communication
Gives lenders 24/7 access to upload documents, enter financial info, and view claims status
Removes dependency on customer service representatives
Works seamlessly with our Customer Portal
Servicer Portal
Optimize Repairs, Enhance Satisfaction
Step into the future of repair management. This portal offers real-time access for claims processing at dealerships and service centers. Eliminate manual bottlenecks, amplify repair facility efficiency, and deliver unparalleled customer satisfaction.
Saves time and enhances data accuracy
Allows adjusters to dedicate more time to claim assessments
Enables service advisors to effortlessly enter claims
Facilitates real-time claim submissions by advisors, allowing for quicker resolution
Claims Integrations
Get repair orders paid quickly, make and track claims payments, and lower costs with a virtual credit card
Speed up agent commission payments by allowing your dealers to schedule payments via ACH or credit card
Reduce fraud with verified, AI informed images directly from service centers when a physical or virtual inspection is deployed
Research pricing, create and document quotes, and order top-tier quality parts all in one screen to streamline your claims process
End-to-end solution empowering TPAs and Agents
Discover how PCRS can simplify every stage of your product lifecycle, including sales, rating, policy administration, claims processing, and profit analysis.
