Transitioning from Sr. Project Manager, Louis will continue to develop new strategies for customer retention and drive product adoption, further enhancing customer satisfaction and brand loyalty
PCMI (Policy Claim Management International), a leading provider of administration software for the automotive and extended warranty markets, is pleased to announce the promotion of Louis Liapis to Director of Customer Experience. Previously Sr. Project Manager, Louis will now lead efforts to optimize customer relationships and drive greater value through PCMI’s software solutions.
In his new role, Louis will focus on improving key customer success outcomes, such as customer lifetime value (CLV) and retention rates, while managing customer account teams and support services. With his extensive experience in Enterprise-class SaaS deployments, Louis is tasked with ensuring that clients maximize the benefits of PCMI’s offerings, leading to sustained business growth for both the company and its customers.
Louis will work closely with internal departments, including finance, sales, and product management, to foster customer satisfaction and loyalty. He will also spearhead efforts to uncover upsell and cross-sell opportunities, strengthening PCMI’s client partnerships and expanding the use of new product capabilities.
“Customer experience is the heart of our business, and it’s vital that we continuously elevate the value our clients receive,” said Dan O’Keefe, Chief Product Officer at PCMI. “Louis’s leadership will be instrumental in driving our customer success strategies, ensuring we not only meet but exceed client expectations.”
Since joining PCMI a year ago, Louis has demonstrated a proactive approach to solving complex challenges and building scalable customer success frameworks. His efforts will focus on strengthening customer loyalty, identifying growth opportunities, and deepening client partnerships.
“As we continue to grow and evolve our CDL (Client Delivery Lead) and Support teams, our focus will be on optimizing and enhancing the value our customers derive from our comprehensive solutions. We’ll work seamlessly as an extension of our customers’ teams, ensuring repeatable, scalable success. By consistently listening to the voice of the customer, we will shape our operations, interactions, and decision-making to meet their needs and drive mutual success.”
– Louis Liapis, Director of Customer Experience at PCMI
About PCMI
PCMI is the leading provider of technology solutions for the finance and insurance (F&I) and consumer product markets. Our modern cloud-based platform empowers third-party administrators, dealers, original equipment manufacturers, and lenders to revolutionize their extended warranty, service contract, and refund payment management. With a team of over 200 experts across our global offices, we are committed to pushing the boundaries of technology to deliver unparalleled service and innovation, ensuring our clients stay ahead in today’s rapidly evolving markets.
Please fill out the form on our contact page for more information or contact Laura Scahill, Director of Marketing, at laura.scahill@pcmicorp.com.
Source: PRWeb